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I'm trying to install TS3 back on my desktop and everytime I do, I get this error some ways in. There is barely any completed percentage when this message pops up:
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Files: G:\Caches\Sunset Valley.objectCache
Error: The request could not be performed because of an I/O device error.

Now I get this:
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Any ideas?


( 23 comments — Leave a comment )
Dec. 8th, 2009 10:28 pm (UTC)
Sounds like your DVD drive is having issues. If you have no problems with other disks, it could be an HDD issue. Try testing the DVD drive with another disk. If that works fine, chances are it's the HDD and you may need a new one, but this is less likely.
Dec. 9th, 2009 12:40 am (UTC)
Okay, I installed a TS2 SP as a test and it worked fine; no problems. I cleaned it and am testing it again. :)
Dec. 9th, 2009 01:16 am (UTC)
--Nevermind, thank you for your help!! :) The game did install fine.
Dec. 8th, 2009 10:47 pm (UTC)
You might want to google about 'i/o device error,' I get these from time to time when trying to copy disks in my DVD drive. This has some things you can try, but I've not tried them myself. Sometimes when I cleaned the disk really well it would work again.
Dec. 9th, 2009 12:41 am (UTC)
Okay! I'm checking out that site. I cleaned the disk and am trying it again now.
Dec. 9th, 2009 01:17 am (UTC)
--Nevermind, thank you for your help!! :) The game did install fine. I suppose it was an issue with the disk.
Dec. 9th, 2009 10:26 pm (UTC)
Glad it installed for you! ^^
Dec. 8th, 2009 11:41 pm (UTC)
Can you install other games?
That is an issue with your drive, but if you can install other things it's not likely the hd. It could be the drive dieing, or it could be the connectors to it from the motherboard are loose or going bad. If you have a desktop, open it up and make sure everything is snug. Worse case scenario is a port on your motherboard is going bad, best case is it's just one of those things or it's the disc. If you are using a newer board though then you probably have Seta ports and can just plug it into another port.
If it's the same file every time then it is either your disc or your drive. It is a big file. Try cleaning the cd really good and making sure all your pc bits are in snug.
You can also try a manual install. It might work because you can just pull the files off the cd and when it stops at some of them you can try to grab those files again without starting the entire thing over.
If the install stops in the same place on a manual install then it could be a problem with your CD and you should get another, or a problem with your HD because it is tring to write that file to a bad sector and you should run a disc scan.
Dec. 9th, 2009 12:44 am (UTC)
Okay...I installed a TS2 SP as a test and it worked fine. :) I cleaned it and am trying it again, if this persits I will have the dekstop opened up to check everything.

If this continues, though, how would I go about doing a manual install? :) Whenever I click on it it automatically tries to install.
Dec. 9th, 2009 01:17 am (UTC)
--Nevermind, thank you for your help!! :) The game did install fine. I think it was just an issue with the disk, but thanks for the information. I'll keep it it in mind. :)
Nov. 28th, 2010 04:21 pm (UTC)
sims3 i/o device error
hello! Please help me :( I am having the same problem as you.
But can you please teach me how to install sims3? I/o device error keep appearing!!!!! Please help me, i've been trying for hours :'(
Nov. 28th, 2010 08:21 pm (UTC)
Re: sims3 i/o device error
Oh gosh, it's been a while. But from what I can remember, I gave the disc a thorough cleaning and it was fine. Have you tried cleaning it?
Feb. 21st, 2013 05:05 pm (UTC)
Re: sims3 i/o device error
Okay, first I am thankful for this post because cleaning the disk worked for me. But FUCK, (sorry for the language), I'm furious that I had to find this to try that and that it wasn't suggested in the EA support files that come with the game! I've been trying to install Sims 3 for, literally, three days! I went through everything the EA support suggested, including fragmenting my computer, freeing space on my hard drive, disk cleanup, file corruption checks, and about ten other things that all took huge amounts of time sitting around waiting for scans to complete. Nothing worked, to the point where I'd given up and decided the game just wouldn't work on my system, and then in the end the thing that did work was something as simple as CLEANING THE DISK. *shakes head* I really don't know why that isn't the first thing EA suggests you try. Damn them.
Feb. 22nd, 2013 02:54 am (UTC)
Re: sims3 i/o device error
I'm glad to hear it worked! Sometimes we totally overthink things! I know you're pain but I'm glad it's fixed up. (:
Nov. 28th, 2010 04:22 pm (UTC)
sims3 i/o device error
just clean your disc can already? I dont think so, it doesnt work for me T_T
Nov. 29th, 2010 05:12 pm (UTC)
yes i've tried cleaning it already but to no avail :( Sigh, did you download any other programs or changed any other settings? I am so sad i cant play sims 3 sigh...
Nov. 30th, 2010 03:46 am (UTC)
I honestly don't! I'm almost positive I just gave my disc a good cleaning.

Does the disc have any scratches/marks/nicks on it anywhere? This could be the issue. I would also recommend dusting out your cd drive and perhaps just making sure the drive and your computer is up to date? You could also ask in a new topic, I'm sure, if nothing works. :)
Jasmine Louise Strickland
Feb. 23rd, 2011 12:33 pm (UTC)
i had the same problem. for hours trying to re do and undo and lots of googling. i cleaned the disk and made sure there was no dust in the cd slot. worked! im so happy. never thought to clean the disk.....
Feb. 24th, 2011 02:32 am (UTC)
Wow I'm glad it worked! It always seems to be more complicated than having a clean disk. :P
Jun. 11th, 2012 08:21 pm (UTC)
So i saw the last two comments but i dont know how to clean the disk .. im having the same problem. Can you please help me? Anyone?
Jun. 11th, 2012 08:24 pm (UTC)
Jun. 11th, 2012 08:59 pm (UTC)
how did you clean it? Like mine it used to say, "the request could not perform because of an I/O error" and then i cleaned it and then it got past that and then i Was like YES it worked but a few minutes later it said data error and then i was like ughh cleaned it again and still didnt work what should i do so mad right now
Jun. 12th, 2012 05:14 am (UTC)
Re: How?
Oh gosh it's been years but I think I actually just cleaned it with soap and water. Or maybe it was toothpaste and water.
( 23 comments — Leave a comment )

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